Empathy and business transformation

According to The Harvard Business Review, studies on organizational change show that if you want to lead a successful transformation, communicating empathetically is critical. However, most leaders do not actually know how to do it. In fact, a survey of over 200 leading company executives found that 69% of respondents said that they were planning to launch or are currently conducting a change effort. Unfortunately, 50% of these same executives said they had not fully considered their team’s sentiment about the change.